Roles & Responsibilities
Roles Overview
As an Operations Manager, you will report directly to the Management. You will oversee a team of executive and support staff to ensure the smooth operation of the clinics and businesses units under the Group.
Key Responsibilities and Duties
Responsible for overseeing daily operations and manpower planning, including rostering for all clinics.
Handle patient and client relations, complaints and related matters.
Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units.
Conduct reviews, quality control and drive/lead improvements and enhancements.
Recruitment, onboarding, training, mentoring and evaluation of staff.
Budgeting, planning, submission of business proposals, performance management and risk management.
Contribute and support business development initiatives.
Project management and execution.
Audits, compliance, licensing, legal and regulatory.
Key Competencies Required
Independent, self-driven, results-oriented, and resilient.
Strong leadership skills and management competencies.
Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.
Strategic & critical thinking as well as decision-making and negotiation skills.
Technologically savvy, up to date and able to identify and implement viable solutions.
Dedicated, well organized, meticulous, analytical and proactive.
Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.
Flexible and able to attend to matters beyond normal office hours.
Qualifications & Experience
Recognized bachelor’s degree in business, nursing, healthcare or equivalent.
Minimum 5 years of experience, with at least 2 years managerial experience in an operations setting or managing a large group of people with varied experiences and competencies in a fast paced and demanding environment.
Relevant experience will be an advantage.
Job Type: Full-time
