Regional Experience Lead
Workplace Dynamics - Integrated Facilities Management
OVERALL ROLE
The Regional Experience Lead will be responsible for building a regional Human Experience (HX) program, setting key milestones and defining success metrics to ensure effective implementation and measurement. The role will oversee activations, initiatives, and services across the region, ensuring alignment with strategic objectives and local needs.
Additionally, this role will obtain proof points to demonstrate the success of these initiatives, driving the HX program's adoption and impact at their specific location. The Regional Experience Lead will also collate and share best practices from across the region, fostering a culture of continuous improvement and innovation. Success will be measured at each defined stage gate, providing clear insights and opportunities for ongoing enhancement.
Based in Singapore, the Regional Experience Lead will also lead and support key client and employee events on-site.
The role will also double-hat as the Account Innovation Lead, leading the on-account Innovation Committee, responsible for the delivery of innovation projects agreed. The role will be accountable for meeting the timelines of the innovation project, diligently tracking progress and addressing any delays or obstacles promptly. This role requires the ability to mobilize support and resources necessary for the project's advancement, leveraging both internal and external networks where required.
CORE RESPONSIBILITIES
Human Experience
- Deliver the account’s Human Experience roadmap across all locations and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the portfolio
- Collaborate with country and site leads to ensure alignment of regional experience goals with local needs
- Ensure the account’s HX program initiatives are measurable and tangible to the workplace
- Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I
- Identify and share best practices across the region to drive continuous improvement.
- Collect and analyze feedback from customers and employees to inform experience strategies.
Innovation
- Develop and implement innovation strategies aligned with client’s vision, priorities and targets.
- Manage and collaborate with cross-functional teams to drive innovation projects.
- Identify and evaluate emerging technologies and trends relevant to the industry.
- Foster a culture of innovation within the organization by promoting creativity and collaboration.
- Oversee the entire lifecycle of innovation projects, from ideation to execution and evaluation.
- Monitor and analyze key performance indicators to measure the success of innovation efforts.
- Provide regular updates and reports to leadership on innovation progress and outcomes.
- Ensure compliance with regulatory and ethical standards in all innovation activities.
- Drive continuous improvement by identifying lessons learned and applying them to future projects.
Transforming to the Workplace Team of the future
- Develop existing and attract new talent and capabilities into the Workplace Team
- Leverage technology and digital platforms to enhance workplace efficiency, automate processes and personalize employee experience.
- Create spaces and foster opportunity for collaboration and community-building
Client/Stakeholder Management (in support of the Regional Facilities Manager)
- Develop and manage Client relationships, ensuring that programs and projects implemented are aligned with Client’s vision, priorities and targets
- Comply with all requirements of the Client contract, meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client
Leadership / Staff Management
- Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
- Supporting the team to deliver operational excellence
- Develop the skills and capabilities of the team through trainings, performance assessments to empower, engaged and motivate the team.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
- Excellent verbal and written communication skills as well as presentation skills
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Strong analytical, organization and administration skills
- A minimum of 6 years in the facility management industry/hospitality industry
- An added benefit would be a Bachelor’s degree in hospitality or other related field; however, this is not a must
- Deep understanding of the workplace environment and a keen interest in emerging technologies and trends relevant to the workplace.
Other Personal Characteristics
- Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
- Confident, friendly & engaging
- Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
- Open to new ideas & willing to challenge status quo
- Works well with diverse teams from various countries/cultures
