Job Descriptions
- Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time
- Install and configure hardware and software applications
- Manage user accounts, permissions, and access rights
- Monitor and maintain IT systems to ensure their smooth functioning
- Perform system backups and disaster recovery procedures
- Support VOIP, conferencing and mobile service request
- Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner
- Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier)
- IT assets and inventories management
- Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications
- Design and conduct IT user training on systems under the IT Department's purview
- Continuously update technical knowledge and skills
- Other ad doc tasks and projects as needed
Job Requirements
- Minimum 5-years of MIS or related experience.
- ITIL Certification or equivalent preferred.
- Working experience with Windows Servers, Active Directory, Router, and Network Switches.
- Hands-on software and hardware troubleshooting experience.
- Strong analytical and problem-solving skills.
- Good team player with excellent communication and interpersonal skills combined with self-assurance and confidence.
- Self-starter, ability to work independently with minimal supervision.
- A can-do attitude with positive outlook and able to work under pressure.
- Ability to multi-task, take initiative and manage priorities.
- Ability to strive in a fast-paced and results-oriented environment.
- Willingness to work outside regular business hours as required.
- Able to start work immediately or within short notice
Benefits
- AWS : Not provided
- Performance based bonus （Once in December) Company and Individual
- Expected OT for a month will be pretty minimum or 0
- AL、MC : 14 days
- MC 14days.
- Other benefits and allowances
- Dental coverage
- Medical coverage
Working hours
- Mon-Fri, 5days work week
- 8:00- 17:30 or 8:30-18:00
