Client Care Specialist (Luxury Retail After Sales)
- 12 months contract, with potential to convert.
- Work location: Orchard
- Office working hours
The Client
- Luxury Good
The Opportunity
- Provide professional technical assessment & services to customers for all after-sales service & repair at all times, with the help and expertise of our watchmaker and the regional CS Centre
- To work together with the Boutique team to prioritise all after-sales service & repair requests received from customers.
- To ensure timely completion of all after-sales services & repairs in accordance within stipulated time line
- To ensure smooth co-ordination & communication with both retail team & customer for all services/repairs handled
- To train retail team in order to ensure consistency in terms of maintaining good customer service at all times
- To document clearly service/repair information on the Service Order Form for proper record, follow-up & communication with customer thereafter
- To be responsible & accountable for all customer's products received for services/repair and to handle them with due care according to compliance
- To closely work with the CS centre and the watchmaker present at the boutique to ensure an efficient flow between Boutique and CS Centre
- To ensure that all the necessary updates in the various system are done in a timely manner
- To support sales team/retail operations at the shop floor when needed.
- Ordering and maintenance of spare parts inventory
- To ensure that all shipments related to spare parts stock, and after sales are in order
- Follow-up with overseas quotation and repairs
- Perform stock take for spare parts when required
Your Background
- Minimum 3 years' experience in Customer Service I frontline role
- Customer-centric and people-oriented mindset
- Strong follow up skills and initiatives to resolve Customer Service or work related issues
- Problem solving skillset
- Strong communication skills
- Able to work independently and as a team
- Proficient with MS Office Applications
Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248
