Job Responsibilities
- Simulate users’ problems to explore solutions to resolve network and connectivity related problems.
- Conduct root cause analysis to explore possible solutions.
- Create temporary solutions until permanent solutions can be developed to resolve infrastructure-related incidents.
- Recommend system modifications to address issues.
- Oversee updates on issues to ensure resolution and maintain an up-to-date system inventory.
- Guide and train teams to resolve infrastructure-related incidents.
- Lead infrastructure network operations project planning and requirements phases.
- Contribute to the design and implementation of infrastructure replacement plans.
- Manage the implementation of agreed infrastructure changes and maintenance routines.
- Manage network operations activities and installation of network systems according to design specifications.
- Align network operations with agreed service level agreements.
- Manage the development of service-level objectives and targets.
- Monitor service-level objectives to ensure that requirements are met or exceeded.
- Develop client satisfaction metrics and service procedures.
- Propose recommendations to improve performance and client satisfaction.
- Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems.
- Manage infrastructure network testing and implementation.
- Address all vulnerabilities identified and ensure the solutions are implemented in accordance with company policies.
- Gather performance and data usage statistics for capacity planning and reporting.
- Perform ongoing tuning and optimization of infrastructure network hardware and software components such as updates and upgrades.
- Manage and troubleshoot SDWAN infrastructure.
Job Requirements
- Diploma or bachelor’s degree in information technology, Information Systems, Computer Science, Business IT or its equivalent
- CCNP, NSE, CCSA certified.
- Cloud knowledge and certified will be good to have.
- Knowledge and experience in using network management systems, i.e SolarWinds, WLC, FortiAnalyzer and FortiManager.
- Knowledge of cloud-based network technologies and architecture such as Azure.
- Excellent communication, interpersonal and presentation skills.
- Able and willing to work after office hours and on weekends as and when needed.
