- Respond to all customers’ incoming inquiries and feedback from all channels promptly and effectively in an efficient and professional manner.
- Update and maintain records of customers’ inquiries and actions taken and ensuring accuracy and up-to-date.
- Responsible of customer refund and submission of monthly refund report timely.
- PO issuance and following up on delivery schedule.
- Responsible of purchase office & warehouse supplies.
- Application of all entry permits/passes for security clearance.
- Scheduling online training or relevant courses for staff if applicable.
- Other ad hoc admin duties as and when assigned.
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