- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Assisting with the management of daily operational activities.
- Performing administrative tasks, such as making travel arrangements, answering phones, scheduling meetings, etc.
- Managing office supplies and the maintenance of office equipment.
- Coordinating the proper allocation of human resources.
- Arranging and assisting with the onboarding of new employees.
- Assisting with project management by creating assignments, tracking progress, and resolving issues.
- Managing internal and external stakeholder relations.
- Managing budgets and preparing financial reports for senior management.
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