JOB DESCRIPTION
We are looking for a detail-oriented Assistant Service Manager to manage our service department and handle customer service interactions, reports, deployment/installation and repairs. The Assistant Service Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The Assistant Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
To be successful as an Assistant Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, end users and third-party vendors.
JOB RESPONSIBILITIES
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Helping to train new employees in company procedures.
- Maintain strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
JOB REQUIREMENTS
- Min. Diploma in Engineering preferably in Electronics/Electrical with at least 5 years related field work
- Proven work experience as an assistant service manager (Technical) or relevant role
- Excellent leadership, communication and customer service skills
- Strong creative thinking and problem-solving skills
- Computer literacy (MS Office and databases) and good organizational skills
- Organized, efficient, and results-driven
- Works well under pressure and manages stressful situations with ease
