Zenith is an IT Recruitment firm here in Singapore for the last 27 years & presently we have a Job Opening for a IT Oprations Support position
L1 Support Officer to provide initial support to end users and onboarding of new users.
Technical Proficiency - Understanding of IT systems and how to configure a no code platform.
Problem Solving - Ability to troubleshoot and resolve issues efficiently.
This includes identifying root cause and implementing solutions while adhering to SLA.
Communication Skills - Work with users to resolve their tickets, documenting the incident and proving updates.
Advantageous Skills: Knowledgeable in ITIL Service Operation Framework. Power BI Experience in performing application and system testing.
