Job Summary
Reporting to the Senior Vice President of International, the Regional Operations Director oversees the teams of Facilities/Health & Safety, IT, and General Operations roles. As a Regional Operations Director, you will control costs and maximize profitability by motivating, leading, and inspiring your teams to deliver the highest service standards to our internal and external customers. You will be joining the business at a time of significant growth and opportunity, and the successful candidate for this role will be instrumental in further shaping our operational strategy.
About Us
SHI has been in Asia Pacific Region for over 20 years, growing from a small satellite office in Hong Kong to multiple offices in Hong Kong, Singapore, Australia and Korea, with the support from our international partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.
With our organic growth and stability within the APAC market, we provide a variety of technology products, solutions, and services to businesses, including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.
SHI provides innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the UK, the Republic of Ireland, Canada, France, Singapore, Hong Kong, Australia, and Korea.
Responsibilities
- Operational Management: Oversee the operational aspects of regional offices in Singapore, Hong Kong, Australia, Korea, and other APAC regions. This includes managing office insurance requirements such as liability insurance and group insurance.
- Senior Point of Contact: Act as the senior point of contact for the APAC regions, addressing concerns, providing solutions, and ensuring seamless operations across all areas.
- Vendor Relationship Management: Build strong relationships with external vendors. Oversee all Regus offices and manage contract negotiations, ensuring that contractual commitments are continually met.
- Payroll Management: Liaise with the payroll/accounting department to ensure all payroll processes are carried out accurately and efficiently.
- Government Administration: Manage all government-related administrative tasks. This includes responding to surveys and liaising with internal departments as needed.
- Human Resources: Manage all HR functions for the APAC region. This includes liaising with talent acquisition, employee engagement, performance management, and ensuring adherence to HR policies and procedures.
- Vendor and Partner Meetings: Schedule and conduct meetings with vendors and partners to discuss potential business opportunities and maintain productive relationships.
- Internal Relationship Development: Foster strong internal relationships with various teams to ensure smooth operations and foster a positive work environment.
Required Skills / Qualifications
- HR-related Master’s Degree
- Ability to manage and launch initiatives, on a department-wide basis, and hit deadlines
- Ability to motivate, lead, and mentor
- Strong management/leadership skills
- Ability to manage highly complex and sensitive situations requiring exceptional communication and interpersonal skills
- Exceptional organization and communication skills
- Ability to understand SHI’s strategy and core competencies
- Presenting skills
- Project management skills
Experience
- Proven experience as a Regional Manager in a similar sector
- HR Investigations and Case Management:
- o Proven experience in conducting complex HR investigations, including gathering and analyzing evidence, interviewing involved parties, and compiling detailed reports.
- o Expertise in handling disciplinary actions, grievance procedures, and other HR-related case work with confidentiality and integrity.
- Employee Relations and Conflict Resolution:
- o Strong background in managing employee relations, including conflict resolution, mediation, and fostering a positive workplace culture.
- o Ability to provide guidance and support to managers and employees on HR policies and procedures.
- Compliance and Risk Management:
- o In-depth knowledge of employment laws and regulations, ensuring compliance and mitigating risks associated with HR practices.
- o Experience in developing and implementing risk management strategies to protect the organization from potential legal and financial liabilities.
- Change Management and Organizational Development:
- o Expertise in leading and managing organizational change initiatives, ensuring smooth transitions and minimal disruption to operations.
- o Experience in organizational development, including restructuring, process improvement, and enhancing overall organizational effectiveness.
- Data Analysis and Decision Making:
- o Proficiency in analyzing HR and operational data to identify trends, assess performance, and make informed decisions.
- o Experience in using data-driven insights to develop and implement HR and operational strategies.
- Payroll Processing and Administration:
- Extensive experience in overseeing payroll processing, ensuring accuracy and compliance with relevant laws and regulations.
- Proficiency in managing payroll systems, resolving discrepancies, and addressing employee payroll inquiries promptly and efficiently.
