Job Scope:
• Address customer enquiries and feedback received via different touchpoints
(including face-to-face, hotline and emails) promptly and professionally
• Handle facility bookings, programme registrations and over-the-counter payment
collections
• Follow up with designated departments and/ or escalate issues to supervisors to
ensure timely and appropriate actions are taken to resolve customer feedback and
enquiries
• Keep records of customer interactions, including lost and found items, in the CRM
system according to the established criteria and guidelines
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted within
the premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operational
challenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed
Salary:
S$14 /hour for weekdays
S$16 /hour for weekends
Working Arrangement:
You will be required to commit to a minimum average of 20 or 28 hrs per week.
Additional Benefits:
Transport reimbursment
