- Manage and process regional claims submitted by RRSA service partners.
- Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
- Coordinate the procurement and shipment of spare parts, as well as return process for warranty spare parts from service partners. Handle and support billing and payment processes.
- Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
- Coordinate with internal departments such as Customer Support, Warranty and Sales team to facilitate claim processing and resolution.
- Ensure a well-organized system is in place to track the entire process of claims from start to finish.
- Ensure compliance with all relevant company policies and regulatory requirements for documentation and archival.
- Introduce a feedback loop from stakeholders to gather insights and refine processes continually.
- Develop key performance indicators (KPIs) to measure success and identify opportunities for further enhancements.
Requirement
- Min Degree/Diploma
- Min. 3 years of relevant experience in warranty administration, customer service, or administrative roles.
- Proficient with SAP and MS Office.
- Good interpersonal and communication skills
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
- Strong attention to detail and accuracy in data entry and record keeping
Interested candidates, please submit your resume to: [email protected]
Alex Goh Hock Leong (Alvin)
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1763413
