Salary: up to $5000 + 1month completion bonus
Duration: 1 year contract
Working Days & Hours: Mon-Fri Office Hours
Location: Lakeside
Job Description:
1. Claims Processing System:
- Manage and process regional claims submitted by SA service partners.
- Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
- Coordinate the procurement and shipment of spare parts, as well as return process for warranty spare parts from service partners. Handle and support billing and payment processes.
2. Stakeholder Communication:
- Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
- Coordinate with internal departments such as Customer Support, Warranty and Sales team to facilitate claim processing and resolution.
3. Documentation Standardization and Reporting:
- Ensure a well-organized system is in place to track the entire process of claims from start to finish.
- Ensure compliance with all relevant company policies and regulatory requirements for documentation and archival.
4. Continuous Improvement Process
- Introduce a feedback loop from stakeholders to gather insights and refine processes continually.
- Develop key performance indicators (KPIs) to measure success and identify opportunities for further enhancements.
Job Requirements: Min Diploma/Degree in Supply Chain/Logistics or similar w min 3 yrs of relevant order fulfillment experience
Interested candidates, please submit your resume to: [email protected]
Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R21102307
