About the role
Plan, procure, implement, manage and/or support Application Systems under one or more Business Domains (e.g. Applications, Student Admissions, Student Records), with the objective of fulfilling business needs and improving operational efficiencies of Business Departments using the Application Systems and/or solutions implemented.
What you will be doing
Key Responsibilities:
Project Planning & Management
- Lead market research and feasibility study
- Plan the project
- Procure the solution
- Project manage the implementation
- Facilitate transition to post-live support in order to ensure successful IT systems adoption at Business Departments to meet business objectives.
Business Operation & Support
- Provide on-going maintenance
- Upgrade and support of the business application systems
- Manage service delivery of vendors
- Support operation of the Business Departments (e.g. Applications, Admissions, Student Records) in order to facilitate smooth and efficient running of the university processes and activities.
- Identify areas of improvement
- Gather, prioritize and document business requirements
- Estimate and negotiate man-effort with vendors
- Lead/oversee the enhancements of business application systems
- Manage quality of deliverables and performance of vendors in order to ensure timely delivery of enhancements required to support business operational needs.
- Review, discuss and troubleshoot operational issues with end users from Business Departments and/or Schools and vendors.
General Responsibility
- Assist Supervisor in all other assigned duties
- Assist in the general administrative function of the department.
- Participate in university-wide events (e.g. Exam Invigilation, Convocation, etc).
Job requirements
- Degree in Information Technology, Computer Science, Computer Engineering or equivalent
- Certification in PMP or CITPM will be an added advantage.
- At least 8 years in IT industry.
- Strong business process, analytical, systems and design thinking skills.
- Good oral and written communication skills with the ability to interact and communicate effectively with end users and vendors.
- Experience in Application Systems support and maintenance.
- Ability to lead a small team to deliver results.
- Experience in corporate functions and Higher Education industry is a bonus.
- Good grasp of IT technologies, methodologies, architectures, and best practices.
- Knowledge and experience in SDLC, RDBMS, Oracle SQL and Out systems
- Experience in Project Management.
- Appreciation of cybersecurity best practices
What Do We Offer
At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:
- Competitive Pay Package
- Hybrid Work Arrangement (Subject to Job Role)
- Medical Benefits
- Flex Benefits
- Family Care Leaves
- Volunteer Service Leaves
- Wellness & Recreation Activities
- Lifelong Learning Opportunities
- Career Development Opportunities through Internal Job Postings and Transfers
