Role Summary
Your role is to support & manage in-house technology; learning & courseware systems/technologies, mission critical applications including related Learning and Development Management System (LMS).
IN-HOUSE TECHNOLOGY
· Plan, manage & maintain sustainable IT infrastructure, cloud & network systems
· Manage & liaise closely with vendors and service providers to effectively manage the such infrastructure, cloud & network systems, ensuring compliance with Service Level Agreements (SLAs) and validation of Statement Of Work (SOW)
· Plan, develop & ensure execution of IT security policies & procedures to prevent unauthorized access, risk and malicious attack
· Implement and maintain security measures including password & access controls, encryption, and vulnerability management for office & cloud environments
· Manage local network and plan downtime including version updates, testing and recovery
· Knowledge of cloud architecture
· Ensure all systems change requests are in compliance with IT policies.
· Document and maintain a comprehensive up to date IT Asset register and documentation.
· Ensure systems and data security to meet strict IT audit requirements.
· Manage company data backup, restore, and monitor backup jobs to ensure that all company backup jobs are completed and kept online and off site according to policy.
· Continue to track relevant emerging technologies, trends, and best practices
related to the company’s business, and propose and implement improvements accordingly.
· Provide technical guidance and support users members on infrastructure-related matters.
LEARNING & COURSEWARE SYSTEMS/TECHNOLOGIES
· Provide consultation and assistance on issues relating to training structures, deployment/registration of self-serve and in-person training for internal and external resources.
· Consult with instructional designers and trainers about course content and how they behave and access the LMS.
· Provide top-level escalation support (in person, by phone, and web-based remote support) for the LMS.
· Create, update, prioritize and track system issues using the established support ticket system.
· Assist in writing and developing procedures, documentation and communications required and ensure they are closely aligned with procedures for service delivery.
· Interface with external instructional technology and LMS vendors and agencies as they relate to sustaining and continually improving LMS capabilities for Instructional Designers, Trainers and information management needs.
· Continually research emerging technologies and assesses their usefulness in managing our quality standards for our user interface and information management needs.
· Perform all high-level system and user administration tasks on the LMS.
· Work directly with trainers, instructional designers and management to facilitate adoption of instructional technologies via the LMS and to provide assistance for problem resolution, testing and optimization.
· Extensive knowledge about SCORM and API requirements as related to LMS content management and accessibility of courses, publishing to production.
MISSION CRITICAL APPLICATIONS
· Systems owner & technical lead in maintaining environment & monitoring application systems
· Provide technical advice including architecture & systems requirements, as needed, in designing, maintaining & upgrading of application systems
Requirements
A Diploma Holder, with at least 5 years of working experience is preferred. Fresh Graduates are also welcome to apply.
Knowledge/Skills
- IT Skills – MS Office Suite of Applications
- Training administration experience is an advantage
- Project management experience, an advantage
- Understanding of Cloud, SCORM and API requirements as related to LMS
Attributes
- Hands-on and be able to multi-task
- Good interpersonal skills
- Team player, attention to detail interpersonal skills
- Good written and spoken communication skills
- Organized, ability to prioritize and have a sense of urgency
- Disciplined, self-motivated,
- Ability to work accurately to meet deadlines
- Ability to work in a flexible way that allows for changes in assignments and priorities
- Good organizational, time management and problem-solving skills
