RESPONSIBILITIES:
- Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner
- Handle enquiries via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience
- Resolve customers’ issues and provide feedback and analysis
- Manpower scheduling & rostering duties
- Responsible for ensuring timely delivery of services, and remind customers on updates
- Identify process gaps within the department and drive improvement
- Go for site visitation to customers when required
- All other ad-hoc administrative duties as assigned
REQUIREMENT:
- Diploma/Degree in relevant disciplines preferably in the sports education
- An advantage if you are a certified swimming instructor, lifesaving instructor and/or lifeguard
- Strong eye for details and meticulous with numbers & data
- Comfortable working in a fast paced team
- Good timekeeper, well organized and excellent problem-solving skills
- Able to work independently, resourceful and a good team player
- Excellent communication and customer’s centric skills
- Computer literacy with MS office software
