Our client is from global travel retail industry. They are looking for a Customer Experience Executive to assist their Service Excellence team for the next phrase of their business. They are located in East – easily accessible. The Customer Experience Executive is responsible for:
Duties
- Provide exceptional customer service through email and feedback portals, resolving issues promptly and professionally.
- Understand our products and services to offer personalized recommendations and solutions.
- Use active listening to meet customer needs and preferences, collaborating with colleagues to achieve satisfaction targets.
- Analyze customer feedback to enhance the customer experience and maintain service recovery protocols.
- Manage and support the customer journey across all touchpoints, including on-site, online, social media, and delivery.
Requirements
- Diploma or Degree in relevant business related discipline
- Proven track records in relevant role and responsibilities
- At least 2 years’ experience in similar role
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
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