Position Definition:
The General Manager of the Singapore Shell Employees' Union Co-Operative Ltd is responsible for providing strategic leadership and operational oversight to ensure the effective management and sustainable growth of the cooperative. This role encompasses directing organizational strategy, managing financial performance, fostering stakeholder relationships, and driving operational excellence to fulfil the cooperative's mission of serving its members' welfare and interests.
Main Duties and Responsibilities:
1. Leadership and Strategic Vision:
- Visionary Leadership: Lead the cooperative with a clear vision and strategic direction aligned with its mission and values.
- Goal Setting: Establish and communicate long-term goals and objectives in collaboration with the board of directors and stakeholders.
- Strategic Planning: Develop and implement comprehensive strategies to achieve organizational growth, enhance member services, and ensure financial sustainability.
- Culture Development: Foster a positive organizational culture that promotes teamwork, innovation, and a commitment to member welfare.
2. Operational Management:
- Day-to-Day Oversight: Oversee all aspects of the cooperative's daily operations to ensure efficient service delivery and member satisfaction.
- Performance Monitoring: Monitor key performance indicators (KPIs), financial metrics, and operational efficiency to track progress towards goals.
- Process Optimization: Implement operational best practices and streamline processes to improve efficiency and effectiveness.
- Resource Management: Manage human, financial, and capital resources effectively to support operational needs and strategic initiatives.
3. Financial Management:
- Budget Development: Develop and manage annual budgets in collaboration with the finance committee and board of directors.
- Financial Oversight: Monitor financial performance, analyse variances, and take corrective actions to ensure fiscal health and sustainability.
- Revenue Generation: Explore and implement revenue-generating opportunities while maintaining financial discipline and transparency.
- Financial Reporting: Prepare accurate financial reports and present them to the board and auditors as required.
4. Staff Management and Development:
- Team Leadership: Recruit, train, supervise, and motivate staff to foster a high-performance culture and achieve organizational objectives.
- Performance Management: Conduct regular performance evaluations, provide feedback, and support professional development opportunities for staff.
- Team Building: Promote teamwork, collaboration, and a positive work environment conducive to employee engagement and growth.
5. Stakeholder Relations:
- Member Engagement: Build and maintain strong relationships with Co-operative and Union members, understanding their needs and advocating for their interests.
- External Relations: Cultivate relationships with external stakeholders including Shell management, government entities, industry partners, and community organizations.
- Advocacy and Representation: Represent the cooperative in meetings, negotiations, and industry forums to promote member interests and cooperative values.
6. Risk Management and Compliance:
- Risk Assessment: Identify potential risks to the cooperative's operations, finances, and reputation, and develop strategies to mitigate them.
- Compliance: Ensure compliance with legal, regulatory, and ethical standards, and establish policies and procedures to uphold governance best practices.
- Crisis Management: Manage crises and unexpected situations effectively, minimizing impact on operations and member satisfaction.
7. Strategic Planning and Business Development:
- Market Analysis: Monitor industry trends, competitive landscape, and member needs to identify opportunities for growth and innovation.
- Business Planning: Develop and execute strategic plans for business development, including expanding services, geographic reach, or diversifying revenue streams.
- Innovation: Encourage and support innovation in service delivery, leveraging technology and member feedback to enhance offerings and competitive advantage.
8. Communication and Reporting:
- Effective Communication: Communicate clearly and effectively with internal stakeholders, board members, staff, and external partners to ensure alignment and transparency.
- Reporting: Prepare and present regular reports on organizational performance, financial status, and strategic initiatives to the board and other stakeholders.
- Public Relations: Enhance the cooperative's public image through strategic communication strategies, media relations, and community engagement efforts.
