Guest Experience Manager
Working Day: 6 days per week
Location: Bugis
Salary: $2600 - $3200 + Allowances
Responsibilities:
- Report directly to the Restaurant Manager regarding day-to-day operations, providing comprehensive updates.
- Exemplify exceptional customer service standards by promptly and courteously attending to guests, ensuring their dining experience is not just satisfactory but delightful.
- Meticulously set up the restaurant for opening, ensuring that tables are meticulously arranged and prepared according to established standards.
- Maintain an impeccable level of cleanliness and organization in the front-of-house area, creating a welcoming atmosphere for guests.
- Extend a warm and genuine welcome to all arriving guests, setting a positive tone for their dining experience from the moment they enter.
- Foster friendly and inviting interactions with prospective guests, ensuring a welcoming atmosphere for all.
- Demonstrate an in-depth understanding of the menu, including daily specials, to offer informed recommendations and enhance the guest experience.
- Thoroughly acquaint oneself with menu items and pricing to adeptly promote food sales and upsell offerings.
- Proactively engage with guests to anticipate and fulfill their needs, ensuring prompt and exceptional service delivery.
- Conduct attentive quality checks throughout guests' meals, promptly addressing any concerns to ensure satisfaction.
- Professionally handle customer inquiries and concerns with grace and diplomacy, striving to exceed expectations in issue resolution.
- Efficiently coordinate with the kitchen and other staff members to ensure seamless service flow and timely delivery of orders.
- Execute general housekeeping and equipment maintenance duties with precision and attention to detail, upholding the restaurant's standards of excellence.
- Vigilantly adhere to food hygiene and safety protocols, ensuring a clean and safe dining environment for guests and staff.
- Foster a collaborative team environment by actively supporting and assisting fellow team members to deliver consistently high-quality service.
- Demonstrate professionalism and discretion when addressing guest complaints or issues, promptly escalating matters to management while proactively seeking resolutions.
Job Requirement:
- At least 3 years of experience in guest relations or a related field.
- Basic knowledge of cocktails is advantageous.
- Willingness to work split shifts, weekends, and public holidays.
- Experience in hotel or fine dining concepts will be advantageous.
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The Supreme Hr Advisory Pte Ltd EA No: 14C7279
