Location: Novena/Clarke Quay
- Lead a team of Customer Experience Officers to achieve KPI
- Respond to survey enquiries via inbound calls and emails
- Conduct survey interviews via outbound calls
- Reach out to the respondents to assist them to complete the survey
- Ensure that the given KPI are being met based on the project timeline
- Assess work performance of officers and identify areas that need improvement
- Organize workflow and ensure that officers understand their duties and delegated tasks
- Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations including any complaints
- Provide assistance, guidance, and coaching support to officers to meet KPI
- Monitor and provide project status report to manager
- Ensure officers understand the survey objectives
- Ensure officers compile, record, input survey returns and data accurately into the system
- Ensure officers conduct verification to ensure completeness and accuracy of data collected
Requirements:
- Only Singaporean might apply
- Travel in Singapore to do surveys
- Mandarin speaking is required to liaise with Chinese MNC companies to do surveys
- Proficient in Excel to do reports
- At least 2 years of working experience as Team Lead in Call Center environment.
Please contact Terence at +65 9645 4048 your resume directly for fast respond.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
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