Job Description:
Customer Support
• Co-ordinates collection and collation of information on customers and ensures that customer database is updated.
• Leverages on IT system to enhance CC customer experience.
• Initiates marketing / promotion efforts to develop and promote CC courses to meet targets set.
• Assists in organising community outreach and client projects, including sub-group activities.
• Provides information and handles enquiries on CC services to the general public.
• Promotes CC membership scheme/activities/courses/events.
• Use system for booking and registration of CC services.
• Ensures that newspapers, publicity materials and application forms for activities/courses/ events are displayed on a display rack and/or shelf that is accessible to the public and out-of-date materials are removed.
• Ensures that CC notice boards are kept up-to-date and presentable.
• Meets Service Standards at all times.
Administrative Support
• Assists in preparing/ dispatching minutes of meeting for CO & GROs.
• Compiles the statistics for reporting.
• Assists in reviewing and evaluating the relevance of all CC courses
• Performs administrative duties (such as filing, typing, posters design and dispatch of minutes and circulars to GROs) to support the external functioning of the CO.
• Attends to requests or enquiries of grassroots leaders.
• Liaises with grassroots leaders and reminds that to attend important meetings and functions.
• Co-ordinates the administration of Edusave Merit Bursary (EMB) and Scholarship from data entry, preparation and dispatches of notification letters to applicants and sorts the vouchers for the EMB presentation ceremonies to be carried out successfully.
• Invites nominees to the monthly meetings to allow the grassroots leaders to observe and assess the suitability of the nominees to attain membership.
• Processes the appointment of new members into the GROs (inclusive of maintaining the membership lists) to strengthen the membership composition and re-appointment of members when the term of office ends to provide continuity of service.
Co-ordinator Role
• Takes on appropriate functional roles of Finance, Operations or IT Co-ordinator.
Working Hours:
5 days (4 days weekday, 1 day weekend)
2 shift work
- AM: 8:30am to 6pm
- PM: 12:30pm to 10pm
Salary: $2000-$3000/Month
Job Requirements:
• Experience in marketing, sales or customer-service; or prior knowledge in handling accounts would be advantageous.
• Possesses a pleasant and positive personality, an aptitude for service work and be able to work with people of different backgrounds.
• Ability to work independently and in a team effectively
• Fresh Diploma Holder or candidates with years in service in front line customer service.
