Job Description:
- Design and develop automated tests and test suites for new and existing ServiceNow applications
- Perform manual testing on system specifications supporting the enhancement or fix of ServiceNow applications
- Ensure quality delivery of project deliverables in a timely manner
- Collaborate with a team, consisting of onshore and offshore Functional and Automated Testers
- Experience on following ServiceNow modules and writing test scripts manual as well as automated –CSM, Service Portal, Domain Separation, Virtual Agent, Workforce
Skills and Experience:
- Min 2 to 6+ years – 2 to 3 years of ServiceNow ATF and Selenium Automation relevant hand on experience. (both are hand on roles)
- Relevant 2 to 3+ Yrs Exp in ServiceNow Automation Testing with ATF and Selenium.
- Experience in testing various modules within ServiceNow e.g.- CSM , ITBM, Service Portal; ITSM- Change, Incident, Knowledge, Problem; ITOM- CMDB, Discovery etc ; Other- Integration with other modules/ tools, custom Application testing
- Testing experience on Service Catalog Integration Hub and Flow Designer and general integration
- Knowledge of workflows in various CSM , ITSM modules (Incident, Change, Problem, Service Catalogue, IT Asset Management, CMDB)
- knowledge of test automation using ATF
- Should be able to do Test Case Design/ scripting a hand on role
- Knowledge on automation tools such as ATF, Selenium, QTP, Tosca is an added advantage.
- Good understanding of REST APIs.
- Java Scripting knowledge and hands on experience on it.
- Service-now custom Application testing and using custom scripts.
- Excellent written and verbal communication skills.
- Demonstrate strong ability to evaluate constraints, risks and dependencies.
- Analytical mind and problem-solving aptitude.
- Keep Management updated of progress or report issues.
Technical Expertise:
- Creation of custom script for complex functionalities testing. (Hand on )
- Expertise on using ServiceNow development hand on.
- Expertise on Debugging script
- Working with complex Log Files.
- Expertise in creation of updates and doing deployments.
- User Administration
- Web Service/REST API Integration
- User Interface Level Integration
- MID Server Integration
- Use of Import Sets for data loading from external file or database to the service-now.com
