JOB DESCRIPTION
• Provide level 1 & 2 technical support (onsite and remote) to end-users on hardware and software-related issues
• Helping staff by answering to calls, emails and chats regarding technical issues
• Manage IT support tickets, plan and prioritize systematically to minimize backlogs as well as escalate the incidents when necessary
• Update and maintain documentation such as administration & user guides
• Maintain IT asset and inventory
• Track and report assigned tasks completion and meeting SLA targets
• Participate in IT projects and handle any IT ad-hoc duties as assigned by Supervisor
Qualifications & Requirements:
• Minimum Diploma or above in Computer Science, Information Technology or equivalent
• Basic knowledge of IT Infrastructure, server & network setup and troubleshooting hardware/software installation
• Basic understanding of networking technologies (routers, switches, TCP/IP)
• Experience with different platform technologies (Windows, MacOS, Linux)
• Able to communicate effectively with team member, customers & vendors
• Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
• Demonstrates flexibility in responding to unexpected demands
• Minimum 1-year hands on experience in similar position is an advantage
• Entry Level Candidates may apply
