The Business Analyst role is about bringing and delivering innovative, superior, future ready digital solutions around how our customers will purchase / self-serve online. In this role, you will be required to identify & analyze business pain points, gaps, core problems, industry trends, business needs and translate these to tangible business requirements and needs. The BA should be able to clearly articulate, document & communicate the requirements to different stakeholders and drive implementation of new solutions, platforms, models & methods for Chubb’s partners and customers. You will be working closely with product/platform/delivery/technology owners to conceptualize, deliver & implement digital solutions & their adoption with partners, customers regionally and locally.
Main Responsibilities
- Be the point person for managing the scope & requirements of Digital project(s) / rollout of Digital Platforms (Chubb Studio and related solutions) for identified industry partners within a single POD in APAC
- Be the point person to work with the Partner business analyst team in managing the requirements, prioritization for product / feature launches.
- Drive requirement workshops to finalize requirements.
- Work with the design teams in defining customer journeys across standalone and embedded propositions
- Work closely with business & product owners to analyse, evaluate and understand business pain points/needs/opportunities, develop clear and accurate specifications to ensure that solutions/systems fully address business requirements & needs.
- Work closely with product/platform owners to understand product/platform vision, roadmap, and value proposition. Define & document requirements aligned with product /platform roadmap
- Closely collaborate with different stakeholders (Business users, partnership managers, platform/product owners etc) to collect, capture and document business requirements in form of specific documents (BRD, FSD) and / or epics & user stories.
- Facilitate prioritisation of user requirements/user stories based on business priorities & criticality, product backlog, & business case
- Ensure user/business requirements are clearly articulate, translated and documented for efficient delivery by technical/delivery teams. Work closely with delivery teams across time zones while ensuring quality & timely delivery.
- Ensure proper due diligence across product/project lifecycle including compliance to architecture, technical solutions, external/internal dependencies, & risks.
- Assist in project delivery/management while attending to multiple projects throughout delivery life cycle within a single POD
Qualifications
Knowledge & Experience:
- Degree or equivalent qualification (Essential)
- 3 - 7 Years + experience in digital delivery as a BA working in Agile environment (Essential)
- Prior experience in insurance industry & products (Essential)
- Formal Business Analysis qualification and Agile qualification/certifications (Desirable)
- Prior experience on Product/platform lifecycle management (Desirable)
- Knowledge on e-commerce, customer lifecycle, digital sales, customer servicing, insurance products (Desirable)
- Working knowledge of tools like Jira, Confluence, MS Projects, MS Office Suite
- Experience of working with wide range of internal and external stakeholder audiences across globally distributed and cross functional teams
- Strong analytical, problem solving skills. Ability to understand business problems and articulate the complexity in clear terms to technical and non-technical stakeholders.
- Ability to work in a fast paced, challenging environment while attending to multiple projects/deliveries. Aptitude for multi-tasking, working to emerging & tight timelines.
- Good understanding of product/platform lifecycle management for web/mobile technology with a keen interest in customer experience, user journeys, customer acquisition.
- Ability to take the initiative independently, be assertive and think strategically.
- Excellent organisational, verbal and written communication skills.
- Facilitation, communication skills and stakeholder management skills.
