Make A Real Difference at PropertyGuru.
Real Aspirations. Real People. Real impact.
PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 41 million property seekers to connect with more than 63,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 3.2 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, Indonesia, and Vietnam.
PropertyGuru.com.sg was launched in Singapore in 2007 and since then PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 15 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio of leading property marketplaces across its core markets; award-winning mobile apps; mortgage marketplace, PropertyGuru Finance; and a host of enterprise solutions now under PropertyGuru For Business, including a high-quality developer sales enablement platform, FastKey, DataSense, ValueNet, Awards, events and publications across Asia.
Responsibilities:
- Design and implement an effective onboarding program for all new service providers, ensuring they understand their roles, the company's values, and the high standards of service expected.
- Develop and conduct regular training sessions to enhance the skills and knowledge of service providers, focusing on delivering a hotel-like experience to customers.
- Ensure all service providers are fully informed and compliant with the SOPs for each service offered by Sendhelper.
- Continuously assess and monitor the performance of service providers, providing constructive feedback and additional training as needed to maintain the highest quality of service.
- Collaborate with the operations team to identify areas for improvement and implement strategies to enhance service delivery and customer satisfaction.
- Maintain up-to-date records of training materials, sessions, and service provider performance evaluations.
Requirements:
- Proven experience in a training and development role, preferably within the hospitality or service industry.
- Strong understanding of effective training methodologies and tools.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
- Detail-oriented with a commitment to high standards and continuous improvement.
- Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
- Experience in developing and enforcing SOPs is highly desirable.
- Candidates with a background in hospitality will be highly valued.
