Roles and Responsibilities:

• Rate Sourcing and Business Opportunities:Source competitive rates for all shipments and identify potential business opportunities to enhance service offerings and profitability.
  
• Shipment Management:Follow up on shipment status, prepare and process shipments, and provide timely updates to customers.
  Coordinate the collection and delivery of shipments with contractors to meet shipping line and co-loader closing times.
  
• Documentation:Handle all necessary documentation for shipments, ensuring accuracy and compliance with regulatory requirements.
  Maintain organized records for easy retrieval and audit purposes.
  
• Payment Collection:Ensure all COD (Cash on Delivery) customer payments are collected prior to the release of the bill of lading or delivery to the customer.
  
• Operational Communication:Respond promptly to all messages and inquiries related to operational matters, providing clear and concise information to stakeholders.
  
• Job File Closure:Close all job files promptly to meet month-end closing deadlines, ensuring accurate and timely financial reporting.
  
• Service Planning:Establish new services and plan groupage services as directed, continuously improving operational efficiency and service quality.
  
• Process Improvement:Identify and implement process improvements to streamline operations, reduce costs, and enhance customer satisfaction.
  
• Collaboration:Work closely with the Assistance Operation Manager and other team members to ensure smooth operations and address any operational challenges.
  
• Additional Duties:Perform other duties as delegated, contributing to the overall success of the operations team.
  

LIM JIA JING

EA License No: 11C2878

Personnel Registration No: R23115859