We are partnering with one of the well-established Local Banks in Singapore that provides the full range of services in consumer, SME and corporate banking activities across Asia and the Middle East. They are currently looking for a Customer Service Officer to join their consumer bank.
Working hours: Depends on branch operating hours
5.5 working days per week
Location: West branches
Salary: $15/hr
Duration: 12 months contract (renewable)
Job Description:
- Proactive sharing, understanding, and knowing customers banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller Machines, DigiBank) where suitable, for enhanced customers’ experience and journey.
- Be familiar and proactively keeps up to date with latest banking products, processes, and services so as to be able to suggest alternate banking solutions for customers where fitting.
- Assist in customers’ general enquiries and ensure service delivery standards at all times, including attending service huddles with branch team.
- Assist customer with banking transactions using branch connect system (eg passbook update) or via Order taking.
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