KING PRAWN SHACK is committed to providing high-quality products and exceptional customer service. We pride ourselves on our innovative approach and dedication to sustainability and community engagement. Join our dynamic team and contribute to our continued success.
We are seeking a highly motivated Operations Manager to oversee the daily operations of our retail food store. The ideal candidate will be responsible for ensuring operational efficiency, optimizing processes, and leading a team to achieve excellent performance standards.
Key Responsibilities:
- Operational Oversight: Manage daily store operations to ensure smooth and efficient functioning.
- Team Leadership: Lead, train, and motivate a team of staff to deliver outstanding customer service.
- Inventory Management: Oversee inventory control, stock levels, and replenishment to meet customer demand.
- Financial Performance: Monitor financial performance, including budgeting, sales forecasting, and cost control.
- Customer Satisfaction: Implement strategies to enhance customer satisfaction and address customer complaints effectively.
- Health and Safety Compliance: Ensure compliance with health, safety, and food safety regulations.
- Store Layout and Merchandising: Optimize store layout and product placement to maximize sales and improve customer experience.
- Performance Reporting: Prepare and present regular reports on operational performance and key metrics.
Qualifications:
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in inventory management and POS systems.
- Solid understanding of financial principles and budgeting.
- Exceptional customer service and communication skills.
- Ability to work in a fast-paced and dynamic environment.
