Senior Manager/ Assistant Director (7-month contract), LKCSB

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Stakeholder Management

• This position is for Lee Kong Chian School of Business (LKSCB).
• To partner/ manage PVO, the LKCSB Deanery, respective Academic Directors, and program teams to review and formulate strategies to improve overall student experience based on FT & QS rankings results.
• To engage FT & QS teams to understand the perimeters for the rankings to improve our rankings.
• To work with internal and external stakeholders to organize impactful student experience initiatives that will strengthen engagement and loyalty to SMU.

Team Management

• Manage and deliver goals and performance indicators for the engagement and rankings team.
• Supervise, guide and develop team member/s for all engagement and rankings matters.

Engagement

PG Students Engagement

• 1 x Meet the Dean (all students) sessions in Jan 2025 term To provide the Dean with an opportunity to officially meet the students.
• 2 to 3 Happy Hour sessions &/or LKCSB PG -wide event with food & beverage (all students) A common network platform once every major term (Jan & Apr) for all LKCSB PG students

PG Student Leaders Engagement

• Oversight working with programme managers to touchbase and build engagement with the student leaders through common activities or sharing best practices.
• Work in partnership with the PGCS & programme managers for career-related activities.
• Involve and/or support social leads for cross-programs activities e.g. Happy Hour
• Organise the March 2025 Student Leaders Get Together (student leaders, staff, and faculty) sessions To provide the student leaders an opportunity to mingle and get to know each other/ the academic directors.
• Support PGCS in the LKCSB Advisory Board Mentoring Programme starting in March

PG Alumni Engagement

• Support OAR in formation & management of all alumni groups exco.
• Invite alumni for the PG student leaders networking sessions in March/ May.
• Invite & host alumni reps to attend graduation dinners (e.g. exco members, ELC & alumni reps who graduated minimum 1 year up to 3 years ago)
• Track PG alumni who support SMU and/or LKCSB specific activities.

Rankings

• Partner PGCS and OAR to develop impactful relationship building & support alumni career development for FT rankings purpose for those who graduated within the last 3 years.
• Partner key internal & external stakeholders to manage the rankings processes & requirements.
• To manage all official communications with regards to rankings with various stakeholders.
• To provide insights into rankings outcome and recommend areas of improvement.
• Manage Ad Hoc major/ key milestone events for ranked programs.

• Bachelor's degree.
• Minimum 6 to 8 years of work experience preferable in an education industry.
• In depth practical knowledge of all the FT & QS ranking criteria and measurements requirements.
• A good understanding of how postgraduate programs are being managed.
• Excellent people skills to engage and work with various stakeholders.
• Good influencing skills to connect the different stakeholders to work together when necessary.
• Excellent planning, organization, and attention to details in managing project timelines and data.
• Able to manage multiple projects at one time with good sense of prioritization.
• Good analytical mind and able to think out of the box and provide solutions with available resources.
• Coaching skills to develop student leaders, career coaching skills a bonus.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.