In this role, you will support Life Insurance Operations in system enhancements, outsourcing and process changes, focusing on enhancing Customer & Distributor experiences and improving operational efficiency.
Key Responsibilities
- Actively involved in identifying and implementing strategic initiatives and improvements through system enhancements, outsourcing or process changes.
- Identify operational gaps - initiate impact analysis, diagnose process gaps and implement controls proactively to address gaps.
- Drive requirement workshops to gather requirements, identify business needs, define project/ enhancement scope. Ensure the business requirements are comprehensive and they meet the business needs in taking consideration of future and changing business needs.
- Ensure business requirements are clearly articulated, translated, and documented for efficient delivery.
- Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
- Review test scenarios, conditions and expected results for user acceptance testing (UAT) according to business requirements that have been signed off.
- Review UAT and responsible for UAT sign off.
- Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
- Prepare/Review training materials.
- Continuous review of initiatives implemented to monitor quality of delivery and benefits realisation.
Who we are looking for
- Diploma or Degree Holder in Business Admin, Computer Science or a related discipline
- Experience in requirements gathering and delivery of Life Insurance Operations initiatives
- Meticulous and able to manage priorities to meet deadlines
- Strong analytical and effective problem-solving skills
- Experience in digital products or services (mobile or web)
- Experience in Agile and waterfall project methodology
- Experience in UAT. Follow through the defects resolution and ensure all defects are resolved.
- Good verbal and written communication skills and good interpersonal skills
- Ability to work in fast paced, challenging environment while attending to multiple projects
- Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
- Positive attitude and willingness to share and learn
- A great teammate
