The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Manage reports and ensure submission for signatories within the timeline.
- Ensure reports are action upon every start of shift.
- Traces to be checked at the start of shift and cleared by the end of shift.
- Manage Reservations’ operations on email inbox (Reservations, Tour, and Website) and phone calls.
- Create reservations and update all information received to bookings in Property Management System with accuracy.
- Ensure accurate pricing and market segmentation of gained business.
- Liaise with other departments and ensure revenue is maximized with inventory availability and correct pricing.
- Handle 2nd level escalation of complaints from team members before bringing up to Managers.
- Ensure no backlog in operations when there is full manning.
- Ensure reservations are created with accuracy by the rates committed and information received.
- Ensure amendments and cancellations of bookings are action upon with accuracy and timely.
- Ensure correct market segmentation of bookings created.
- To provide quotations with correct inventory availability and pricing
- Maintain service standards when liaising with internal and external guests.
- Knows Hotel’s products and services, room types as well as location and layout.
- Knows the credit policy of hotel.
- Process Advance Deposits, modifications, and cancellations promptly and timely.
- Abide to Hotel’s and Department’s policies, procedures, and service standards.
- To perform any other duties that may be assigned by the Management.
