Responsibilities:
- Simulate users’ problems to explore solutions to resolve network and connectivity related problems; Manage infrastructure network testing and implementation.
- Conduct root cause analysis to explore possible solutions; Recommend system modifications to address issues.
- Create temporary solutions until permanent solutions can be developed to resolve infrastructure-related incidents; Oversee updates on issues to ensure resolution and maintain an up-to-date system inventory.
- Guide and train teams to resolve infrastructure-related incidents.
- Lead infrastructure network operations project planning and requirements phases; Contribute to the design and implementation of infrastructure replacement plans.
- Manage the implementation of agreed infrastructure changes and maintenance routines; Manage network operations activities and installation of network systems according to design specifications.
- Align network operations with agreed service level agreements; Manage the development of service-level objectives and targets.
- Develop client satisfaction metrics and service procedures; Propose recommendations to improve performance and client satisfaction.
- Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems.
- Gather performance and data usage statistics for capacity planning and reporting.
- Perform ongoing tuning and optimization of infrastructure network hardware and software components such as updates and upgrades; Manage and troubleshoot SDWAN infrastructure.
Requirements:
- Diploma or bachelor’s degree in information technology, Information Systems, Computer Science, Business IT or its equivalent
- CCNP, NSE, CCSA certified.
- Cloud knowledge and certification will be an advantage.
- Knowledge and experience in using network management systems, i.e SolarWinds, WLC, FortiAnalyzer and FortiManager.
- Knowledge of cloud-based network technologies and architecture such as Azure.
- Able and willing to work after office hours and on weekends as and when needed.
Additional info:
- Company industry: IT Solution under Japanese Bank
- Location: Expo
GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232
