Job Description
The successful candidate will be a Scrum Master handling applications, products and initiatives pertaining to Passenger Servicing and Day of Travel Systems.
Key Responsibilities include:
- Lead and manage assigned suite of applications/products and initiatives for SIA Customer Service and operation Division.
- Review and analyze business requirements. Liaise with Business users on Business process reviews and improvements. Propose IT solutions that are aligned to the Enterprise Architecture and Digital roadmap.
- Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
- Manage the overall delivery of IT projects. Anticipate any potential issues that might impact the project. Track and report project status to project steering committees.
- Ensure that the processes and procedures are followed for audit compliance.
- Conduct regular review of application portfolio and technical landscape to identify redundancy and operational inefficiency, and to recommend and implement improvements.
- Monitor the product roadmap for periodic upgrades. Assist the business in the budgetary sizing of their IT plans.
- Track and identify feasible airline applications and technologies for potential adoption by business.
- Any relevant ad-hoc duties.
- This is an individual contributor role.
Requirements
- Degree in Information Technology or related fields.
- Experience in Agile methodologies and completed at least 3 major projects (Certification scrum master is a plus).
- Experience in Design Thinking and Business Process Review.
- Strong analytical, project and vendor management skills (certification for PMP, etc, is a plus)
- Excellent communications and interpersonal skills.
- Experience in integration architecture, java, CI/CD and TDD/BDD.
- Experience in Airline domain/projects (reservation and Departure control) and, awareness on the airline industry standards and technology trends.
