Primary Objective:
- Acquire new MME customers & deepen relationships with existing customers. Promote MME loan products to these customers to meet annual targets set. Cross sell and up-sell to meet RHB SG’s overall annual targets set.
- Perform credit review to proactively monitor credit quality through early problem loan recognition & implement appropriate strategies to prevent or minimize loan default or NPL.
- Perform client servicing, so as to meet customer service standards set by the department & to achieve good customer satisfaction rating.
Key Responsibilities:
- Acquire new MME customers & deepen relationships with existing customers. Promote MME loan products to these customers to meet annual targets set. Cross sell and up-sell to meet RHB SG’s overall annual targets set.
- Perform credit review to proactively monitor credit quality through early problem loan recognition & implement appropriate strategies to prevent or minimize loan default or NPL.
- Perform KYC CDD/EDD review to ensure profile of customers are within the Bank’s targeted segment.
- Perform client servicing, so as to meet customer service standards set by the department & to achieve good customer satisfaction rating.
- Increase facility utilization rate in current MME customers to enhance the Bank’s share of wallet
- Gather & feedback competitor banks’ new products & services with Product Team to update the team on competitors’ offerings to achievement product/service competitiveness to meet target revenue.
