Job description:
- Perform troubleshooting issue and manage audio visual services.
- Handle calls / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to IT.
- Perform Level 1/2 diagnosis and resolution of incidents / requests raised
- Liaise with other support teams as required to resolve requests / issues in a timely manner
- Provide First Call Resolution (FCR) technical support via phone and email.
- Ensure calls are answered and emails are responded promptly.
Job Requirements:
- Nitec / Diploma in computer engineering or equivalent.
- At least 1 to 3 years of working experience in helpdesk support/call center environment is preferred.
- Have a strong knowledge on service desk ticketing system, telephony system, email, online chat, service support processes.
- Able to multitask and work independently.
- Able to perform on other IT domains, including software, hardware, servers, and network operations.
Applicants with more years of relevant experience may be considered for senior roles.
Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]
