WHO ARE WE?
Headquartered in Singapore, Stuff’d is a fresh casual, halal-certified Mexican-Turkish concept founded in 2014. First to merge Al Pastor-styled burrito with Western-styled spit-grilled kebabs, Stuff’d has dominated both categories respectively and expanded to Singapore's largest Mexican-Turkish fresh casual chain. Today, with close to 40 outlets in Singapore, Stuff’d is committed to creating tasty, nutritious, great value, and freshly prepared meals while bringing positivity to the communities we serve.
Stuff’d has expanded beyond our shores with close to 10 franchised stores in Malaysia; the flagship franchised store opened in the Philippines in December 2023. We actively seek to increase our regional footprints throughout the Asia Pacific region.
WHO ARE WE LOOKING FOR?
The Management Executive is entrusted with the outlet's daily operational and financial excellence, exercising strong leadership and decision-making skills to uphold Stuff’d operational standards while ensuring customer satisfaction and profitability.
The candidate should be available for a 5-day workweek, including weekdays, weekends, and public holidays.
YOUR RESPONSIBILITIES
Outlet Operational Excellence:
1. Operational Standards and Customer Experience:
- Uphold the highest safety, cleanliness, quality, and efficiency levels, ensuring adherence to Stuff’d hospitality standards in all interactions.
- Oversee timely inventory requisitions and receiving procedures and optimize strategies to minimize waste production.
- Lead the team in implementing necessary changes to enhance outlet performance and customer experience.
2. Equipment and Crisis Management:
- Ensure the functionality of the outlet and equipment, taking proactive measures for maintenance and readiness to manage crises effectively.
3. Customer Engagement and Communication:
- Manage customer experiences across multiple platforms, encouraging and facilitating social media reviews and ratings.
- Foster positive relationships with internal and external stakeholders, ensuring timely and effective communications.
4. Reporting and Feedback:
- Provide comprehensive and timely feedback to the Area Manager regarding outlet activities, achievements, challenges, and opportunities.
Safety Compliance and Manpower Management:
1. Compliance and Risk Control:
- Conduct scheduled food audits accurately and ensure compliance with operational, safety, and hygiene regulations.
- Enforce adherence to First-In-First-Out and First-Expire-First-Out guidelines for food and ingredient usage and sales.
- Communicate and ensure team members follow safe work procedures, maintaining compliance.
2. Resource Planning and Team Management:
- Assist in forecasting resource and manpower needs, and planning weekly schedules based on business requirements.
- Manage staff grievances, conflicts, and disciplinary actions, escalating when necessary to the Area Manager/HR.
- Conduct on-site orientations, including safety, hygiene, and comprehensive on-the-job training for new employees.
3. Leadership and Performance Management:
- Lead, motivate, and train team members, fostering morale and facilitating succession planning.
- Set goals, provide timely performance feedback, and ensure accountability for each team member, motivating them to achieve targets.
WHY JOIN US?
- Dedicated Training and Onboarding program
- Annual Performance Bonus (Up to 2 months’ Salary)
- Guaranteed Annual Increment
- Monthly performance incentives for full-time service crew
- Up to 100% Study Grants Sponsorship
- 100% sponsorship of Private Conversation Language lessons (English)
- Structured and Rapid Career Progression for High Performers
- Medical and Leave benefits.
- Employee Perks and Discounts
- Nutritious staff meals
- Grooming allowance
- 0% Interest loans (Up to 10x of basic salary) *
* Quantum is based on individual performance and depending on each case
