Job Responsibilities:
· Provide quality customer service and excellent support operation to a billing system and report system for an e-procurement portal and meet key performance indicators.
· Perform billing operation, report operation, change management,user education, incident management and problem management.
· Handle in-bound calls and emails and to co-ordinate work with internal teams and external users.
· Manage any incidents raised and track them to their closure escalating such incidents where required.
· Monitor the accuracy of bills generated and manage any readjustments that may be required.
· Generate and monitor billing reports.
· Secondary duty is to perform the role of administrator for virtual assistant application that implemented for GeBIZ portal. Assist in training the virtual assistant. Covering the duty of web deployment when required.
· Perform any other required tasks assigned by the management to support operation.
Required Working Experience:-
· At least 4 years of relevant and recent work experience that demonstrates the competencies in providing support for billing, report and financial related operations.
· Good communication skills through verbal and written presentation in the English language.
· Good interpersonal, analytical and problem-solving skills with a positive work attitude.
· Knowledge in business domain knowledge in government procurement, GeBIZ portal and billing operations.
· Ability to work with different teams, gather and analyse requirements and recommend areas of improvement independently.
· Working knowledge in the following areas:
· Accounting or billing practices;
· Use of Government electronic Business Portal;
· Use of Internet Browsers like Google Chrome, Mozilla Firefox,
· Microsoft Edge/ Internet Explorer etc.
· Use of applications like Outlook, Word, Excel, etc.
· Knowledge or experience in the role of an administrator for virtual assistant application is an advantage.
