Position: Guest Relationship Manager
Key Responsibilities:
Client Relationship Management:
- Develop and maintain strong relationships with VIP guests and regular patrons, ensuring high levels of customer satisfaction and loyalty.
- Act as the primary point of contact for guests, addressing inquiries, resolving issues, and providing tailored experiences.
Business Development:
- Identify and pursue new opportunities to enhance guest experiences and drive patronage growth.
- Collaborate with the marketing and events teams to develop and implement strategies for guest acquisition and retention.
- Stay abreast of industry trends, competitive landscape, and regulatory changes to provide informed recommendations to enhance guest experiences.
- Utilize market insights to develop innovative solutions that meet evolving guest needs.
Service Delivery:
- Conduct personalized service advisories, ensuring guests receive premium treatment and customized experiences.
- Organize special events, VIP table services, and exclusive experiences to enhance guest satisfaction.
- Ensure seamless coordination of all guest services, including reservations, table assignments, and special requests.
- Prepare cost estimates and proposals for VIP services and exclusive events, ensuring transparency and value for guests.
Performance Monitoring:
- Monitor guest feedback and satisfaction levels, track key metrics, and prepare regular reports for management.
- Conduct regular reviews with guests to assess satisfaction and identify areas for improvement.
Job Requirements:
- Diploma in Hospitality Management, Business Administration, or equivalent.
- A minimum of 3 years of experience in the hospitality or entertainment industry, preferably in a nightclub or similar setting.
- Excellent communication and interpersonal skills.
- Proven ability to manage and grow key guest relationships.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and lead a team.
- Proficiency in Microsoft Office and CRM software.
- Bilingual is a must.
