Ability to manage and communicate effectively with stakeholders
• Deliver integration standards to reduce operational risk and deliver operational excellence
• Define detailed technical requirements and scope of work for vendor or bank team for implementation
• Drive business and control partner initiatives such as Compliance Assurance and Communications Surveillance
• Support automation initiatives with goal of delivering service excellence and meeting compliance requirements
• Excellent organizational and communication skills
• Detail oriented
• Demonstrated ability to work as part of a team
• Ability to manage and communicate effectively with stakeholders
• Experience in Enterprise voice solutions/services and basis knowledge of server OS / configuration
• Effective communication skills with the ability to communicate technical information and manage difficult and complex stakeholder relationships at all levels
• Results driven with a strong desire to succeed and see all project and client deliverables through to completion
• Team Player with a “can do” attitude
• Experience working in the financial or banking industry, is a plus
• Takes ownership and accountability for actions / getting thing done and achieving quality of result
· Must be able to work night shift and split shift
· Must be able to work extra hours or weekend if needed
