Job Description:
- Apply telesales methodology to initiate telephone contact with customers, ascertain buying needs, provide quotes, identify opportunities to upsell/cross-sell, recommend products and close sales
- Identify developmental potential in accounts by studying current business and market needs
- Initiate the sales process by following up on business leads via email/incoming and outgoing calls
- Increase sales engagement by following up closely and identifying clients’ needs
- Achieve sales target by servicing new/existing clients
- Use CRM to document all customer opportunities and customer activity
Job Requirements:
- Minimum 1–2 years’ experience in IT telesales. Additional experience in customer service/sales-related environment will be an advantage.
- Understand the sales and order processing cycles in conjunction with general business cycles
- Good analytical and problem-solving skills
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