Senior Manager - Operations

About the company:

HDFC Bank is one of India’s leading private banks, incorporated in August 1994, with its registered o!ce in Mumbai, India. As of September 30, 2023, the Bank’s

distribution network is at 7,945 branches. The representative o!ce in Singapore

provides information on home loan products to Non-Resident Indians and

Persons of Indian Origin for purchase of residential property in India. Our business

philosophy is based on five core values – Operational Excellence, Customer Focus,

Product Leadership, People and Sustainability.

Job Description and Responsibilities:

We’re looking for a high calibre professional to join our team and build up

our emerging presence as an Senior Manager - Operations based out of

Singapore. At HDFC Bank, we provide our employees with ample opportunities for

career growth and development. The positive work environment and

comprehensive training programmes ensure that our team of professionals is highly motivated and equipped with the skills to excel in their respective roles. We believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts.

Job Purpose:

An experienced leader for Overseas Branches Operations, responsible for

managing Overseas Branch Operations and providing end to end Support to team.

Possess extensive knowledge of Overseas Branch Products including Trade Finance.

To supervise/authorize day-to-day operations.

Job Responsibilities:

• Ensure timely settlement of Trades/transactions across all
• verticals within the branch.
• Ensure accurate and timely regulatory reporting.
• Ensure settlement of funds to clients/counterparty Banks is done
• before cutoff time
• Ensure timely closure of audit/compliance open points.
• Providing a support function for all issues / Queries of Business, NR Sales
• and Treasury.
• Timely reply to queries / clarifications raised onNotes Mail / Escalation of issues.
• Maintaining TAT for various activities on desk, linked to external as well as
• internal Cut Off
• Ensuring timely submission of MIS.
• Ensuring timely Receipt/release of funds & status of cheques from
• Correspondent bank.
• Monitoring the operation activity and publishing regular MIS.
• To ensure transactions are done within the Regulatory norms.
• To ensure that Bank guidelines are adhered to for all transactions.
• Ensure no miss out of any transaction
• To ensure that the KYC is done for all transactions.
• To coordinate with Central Processing Unit to ensure that that turnaround time is
• adhered.
• To ensure and maintain adequate readiness of Disaster Recovery site. In case of any disaster, to ensure that the Operation team reaches the site timely and Operation is re-initiated seamlessly.
• Branch General Ledger monitoring & reconciliation. To ensure Cash tally is done daily and reports reviewed and signed off
• All stationary (eg Demand Draft etc.) are reconciled daily.
• Safekeeping & scrutiny of credit related documents. To ensure proper
• check is done on all outstanding documents & original documents
• are stored properly in fire resistant cabinets.
• Ensure scrutiny and safekeeping of KYC documents received for Account
• opening.
• Check on any discrepancy / Issues in processing on the various desk.
• To assist the External & Internal Auditors during the periodic audits, by
• providing necessary information.
• To review the audit reports and ensure that shortcomings, if any are
• plugged
• Act as the Chief-Complaints Officer and responsible for all query resolution within the stipulated turnaround time.
• Any other related job assigned by Head-FBO, the CEO, Singapore, and Group Head – WBO

Key Skills:

• Extensive Banking Product & Process Knowledge
• Extensive knowledge of Trade Products.
• Knowledge/experience of Oracle Core Banking system.
• Possess in-depth knowledge to regulatory guidelines on products,
• processes, systems and basic due diligence.
• Strong written and verbal communication skills.
• Strong interpersonal and stakeholder management skills.
• Strong Service and solution orientation.
• Ability to work well in a team as well as contribute individually within
• stipulated timelines.

Certifications on following would be a distinct advantage:

• CDCS
• Foreign Exchange

Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

• Customers
• Business Teams
• Operations
• Product Team
• Treasury
• Risk
• Audit
• Compliance

Kindly be informed that only shortlisted candidates will be contacted.

Khandalkar Deepti Sunil

Direct line: 66318505 (Ext.309)

EA licence no.: 19C9769

Email: [email protected]

Personal Registration number: R1545009