We are looking for Operation Assistant for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc .
Need to manage and monitor equipment, cleaning solutions and cleaning standard.
Working Hours: 9am-6pm in office
Working Days: PART TIME [Thursdays, Friday and Saturday]
-Need to respond to messenger till staff schedule end. Sunday reply customer and our staff from home
Responsibilities:
Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
Maintaining a positive, empathetic, and professional attitude toward clients at all times
Maintaining a positive, empathetic, analysis and professional attitude toward clients at all times
Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support
To arrange workers jobs schedule and monitor cleaning standards
To act as a central point for the customer on a particular enquiries and take a pro-active approach to customer liaison
To create and maintain good working relationships
Collect mails and documents assist in any ad hoc duties assigned
Any others assign
Requirements:
Minimum 1 year experience in customer service, scheduling
Minimum 'N' level holder Customer-oriented with good interpersonal and communication skills
Must be a fast learner and able to multi task
Ability to work under pressure to tight deadlines
Ability to work under owns initiative
Good organizational and time management skills
Ability to think strategically
Pleasant and friendly personality Strong problem solving capabilities
Computer literacy
