Reports to
Executive Housekeeper
Job Responsibilities
- Assists the Executive Housekeeper with the planning, organization and supervision of the cleaning and maintenance of the hotel.
- Performs routine inspections of all Housekeeping areas and reports any issues to the Executive Housekeeper.
- Assists the Executive Housekeeper in the selection of staffing, training, supervision, grooming and conduct standards and initiates disciplinary action when necessary.
- Monitors the appearance, standards, and performance of all Housekeeping team members with an emphasis on training and teamwork.
- Prepares rosters, in accordance with the labor regulations.
- Responsible for the co-ordination of all aspects of the department’s operation to ensure that the service rendered to guests or internal customers is with the aim of exceeding guest expectations and in accordance with hotel’s satisfaction and staff satisfaction.
- Analyzes and responds to guest feedback, guest satisfaction and staff satisfaction information to ensure continuous improvement of product and performance.
- Ensures that all preventives maintenance and general cleaning programs / schedules are in place and executed accordingly.
- Operates within Departmental budgets through effective stock and cost controls and well-managed work schedules.
- Ensures all Housekeeping policies and procedures including Health & Safety and security aspects are implemented accordingly.
- Develops and implements quality improvement measures to increase product quality and productivity.
- Responsible for effective training and development, certification, performance evaluation of productivity through efficient work practices and staff roster.
Requirements
1. Minimum GCE ‘O’ Levels or equivalent
2. Minimum two years experience in a similar capacity
3. Proven track record of maintaining superior standards of hotel cleanliness in a previous position or hotel
4. Broad based experience of Hotel computer systems and MS Office applications including MS Word & Excel
5. Strong team player
6. Able to develop and maintain strong rapport with co-workers and subordinates
