The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
- Report broadband and telephone equipment defects to the relevant vendors
- Attend to complaints and enquiries referred to by Communications Assistant
- Highlight important events, special instructions and information to the team
- Handle follow ups passed over from the previous shift
- Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
- Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
- Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
- Ensure Broadband charges tally with the Hotel PMS postings
- Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
- Maintain good housekeeping standards and adhere to all safety and loss control procedures
- Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
- Keep an accurate record of the inventory, rental equipments and stock
- Tabulate daily and monthly traffic analysis report
Qualifications:
- Minimum ‘O’ level education with 5 credits or Diploma
- At least 1 year of experience in the Hospitality/Service Infustry preferred
- Good spoken and written English
- Able to read and speak Mandarin
- Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
- Excellent management, planning, decision making, interpersonal, communication and counselling skills.
- Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
