- Perm
- Must have at least 3 years of experience in application system support and able to develop and fix bugs in .NET, C#, Vue,js programming language
- Strong communication, root cause analysis and troubleshooting skills
Provide comprehensive support across all levels of application-related issues, manage change requests, and coordinate projects. You will work closely with business users to analyze and resolve application errors, ensure timely resolution of issues, and contribute to continuous improvement efforts.
Job Description
- Application Support: Provide all levels of application support, including handling change requests and project coordination.
- Issue Resolution: Analyze and troubleshoot application errors reported by business users, identifying root causes and proposing solutions to the Support Lead.
- Bug Fixing and Testing: Perform system bug fixing and testing under the supervision of the System Analyst, ensuring issues are resolved effectively.
- Case Follow-up: Follow up on unresolved cases with end users or escalate to the next level, ensuring timely and satisfactory resolution.
- Reporting Issues: Report significant and recurring issues to the Support Lead, contributing to future solutions and improvements.
- Knowledge Base Development: Collect feedback to identify patterns and recurring issues, aiding in the development of a knowledge base for common problems and solutions.
- User Assistance: Provide FAQs and other resources to end users to facilitate self-service troubleshooting.
- Critical Support: Be available to provide support for critical issues and during project implementations, including after-hours support if necessary.
- Documentation: Maintain accurate and detailed reports and documentation of support activities and resolutions.
Requirements
- Diploma or higher in Information Management / Technology
- Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.
- Exceptional ability to identify application errors and root cause.
- Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
- Strong communicator and written skills.
- Good working attitude.
Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661
