Job Title: Billing Operations & Management(GeBIZ)
Job Location: Bukit Merah
Job Type: Contract Until Jun 2026
Working Hours: 8:30 AM - 6:00 PM
Job Responsibilities
- Provide quality customer service and excellent support operation to a billing system and report system for an e-procurement portal and meet key performance indicators.
- Perform billing operation, report operation, change management,user education, incident management and problem management.
- Handle in-bound calls and emails and to co-ordinate work with internal teams and external users.
- Manage any incidents raised and track them to their closure escalating such incidents where required.
- Monitor the accuracy of bills generated and manage any readjustments that may be required.
- Generate and monitor billing reports.
- Secondary duty is to perform the role of administrator for virtual assistant application that implemented for GeBIZ portal. Assist in training the virtual assistant. Covering the duty of web deployment when required.
- Perform any other required tasks assigned by the management to support operation.
Required Experience
- At least 4 years of relevant and recent work experience that demonstrates the competencies in providing support for billing, report and financial related operations.
- Good communication skills through verbal and written presentation.
- Good interpersonal, analytical and problem-solving skills with a positive work attitude.
- Knowledge in business domain knowledge in government procurement, GeBIZ portal and billing operations.
- Ability to work with different teams, gather and analyse requirements and recommend areas of improvement independently.
- Working knowledge in the following areas:
- Accounting or billing practices;
- Use of Government electronic Business Portal;
- Use of Internet Browsers like Google Chrome, Mozilla Firefox, Microsoft Edge/ Internet Explorer etc.
- Use of applications like Outlook, Word, Excel, etc.
- Knowledge or experience in the role of an administrator for virtual assistant application is an advantage.
If you are interested, kindly send your resume (in MS Word format) to Mounika at [email protected] stating your salary expectations & availability to take it forward.
All Curriculum Vitae will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgsknand Privacy Policy at http://bit.ly/3W63rp7.
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
"e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”
Mounika Tanuku|EA Regn. No. R22109193
RMA Consultants Pte Ltd|EA Licence No. 93C4403
