Authentic, inspiring, out-going, passionate and warm? Yes, that’s you! PEMENCO welcomes you onboard with us if you are the above. We are looking for an individual who poses an affinity for good guest service with an extra mile.
Join us as a Operations Director in PEMENCO family. This is a vital role that marks the core to build an environment not only giving the best experience to our guest but also to our family at work.
We are looking for someone who can:
- Manage the daily operations of the restaurant and reports to the Management for all matters in regards to the operational flow.
- Conolidates the restaurant's monthly reports and present to the Management for improvements proposal.
- Establish good-initiative service standards & procedures for our guest providing them an unforgettable dining experience with us.
- Review and streamline work processes to ensure optimum effectiveness and efficiency.
- Develop long and short term goals with strategies / best practices.
- Take on special projects as assigned and monitor the development and progress to ensure successful completion of these projects.
- Undertake performance management and review of staff by directing, motivating, developing, and counselling staff where appropriate, in their performance towards operational excellence.
- Responsible for assessing and identifying the potential risk that may hinder reputation, safety, and financial well-being of an organisation.
- Any other ad-hoc duties as assigned.
Job Requirement
- Both a team-leader who is able to empatize and plan ahead for the best of the team and a team-player that bonds the family together.
- A guest-first approach to hospitality.
- Possess problem solving, motivating and organization skills.
- Be well-versed with all the in-house products and services with the ability to maximise sales per table.
- Carry oneself with positivity during operational duty and display of good vibe influence to our guests and team members.
- Strong interpersonal and communication skills
- Passion to work in a dynamic environment.
- Able to work shifts, weekends and public holidays.
Benefits & Advantages in joining us
- Monthly group sales target incentive. Commensurate base on leadership and team performance.
- Career growth opportunities
- Eyecare, Dental, Medical & Insurance Coverage
- 5 Days Alternate work week
- Referral bonus
