Key Responsibilities
- Accountable for productivity and quality of work performed by the Quality Checker team.
- Identify and escalate critical issues to the Head of Operations.
- Drive the Quality Checker team in meeting the Bank’s service levels.
- Performing end day reconciliation for internal reporting
- Drive new processes and streamline existing processes to achieve efficiency in the team
- Ensures all jobs are completed according to targets and coordinate closely with the various teams in Production to assist in resolving any quality related production issues.
Requirements
- Minimum Diploma in any field
- Minimum 3 years of people managing experience
- Willing to commit 5.5 days’ work week (alt saturdays)
- Comfortable working in production environment
- Comfortable working with computers and systems
- Team player & detail oriented person
