Description
The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Job Responsibilities:
Appraisals and Evaluations:
- Conduct thorough appraisals of jewelry items to determine their value
- Provide accurate and detailed documentation for appraised items
- Stay updated on current market trends and pricing for precious metals and gemstones
Customer Service
- Greet and assist customers in selecting and purchasing jewelry
- Provide knowledgeable and professional advice on jewelry selections
- Handle customer inquiries, complaints, and requests promptly and courteously
Sales and Marketing
- Promote and sell jewelry products to meet sales targets
- Assist in organizing and displaying merchandise in an attractive manner
- Participate in store events and promotions to drive sales
Fashion Advisory
- Achieve individual and store sales targets through effective sales techniques
- Upsell and cross-sell products to maximize sales opportunities
- Process sales transactions accurately and efficiently
Inventory Management
- Maintain accurate records of jewelry inventory, including sales, repairs, and appraisals
- Conduct regular inventory checks and audits
- Ensure the security and proper storage of valuable items
Administrative Duties
- Process sales transactions and handle cash register operations
- Maintain customer records and follow up on special orders and repairs
- Prepare and send out customer notifications for completed repairs or custom orders
Stakeholder Management
- Communicate with counterpart from London as the main liaison in regards to all jewellery related matters
Requirements
- Minimum of 2 years experience in fine jewelry background
- Proven experience in luxury fashion retail or a related field is a plus.
- GIA (Gemological Institute of America) certified is a plus
- Strong passion for luxury fashion and a keen sense of style.
- Proficient in Microsoft Excel
- Exceptional interpersonal and communication skills.
- Ability to work in a fast-paced, dynamic, and high-end retail environment.
- Sales-driven with a track record of meeting or exceeding sales targets.
- Knowledge of fine jewelry and diamonds
