Key Responsibilities
- Ensure timeliness and accuracy in all scopes of work within Admin Support
- Ensure the Admin Support team meets the service levels of the Banks
- Daily coordination between Bank customers and internal Production
- Reporting of card statuses and inventory levels to the Banks
- Preparation of monthly billing reports
- Participate in monthly Service Level meetings with the Banks
- Attend project meetings with the Banks
- Participate in negotiation discussions with the Banks
- Working with Card Centre Management on fulfilment on business goals
Requirements
- Min. Diploma qualification
- Field of Study: Not applicable
- Skills: Microsoft Excel and Word
- Prior working experience in managing/leading teams of at least 3 years is preferred.
- Prior working experience in the Banks would have a priority
- Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with stakeholders across all levels
- Alternate Saturdays required
